Shipping & Returns

Freight is prepaid on orders of US $1,000.00 / CAD $1,500.00 or more.  This policy applies to Continental United States.  All other orders are F.O.B., shipping point, via Federal Express Ground Service or by a Common carrier.  Customers can opt to expedite shipping at their cost.

All claims must be reported to us within five days of receipt of merchandise.  Please notify us in writing promptly of any discrepancy in shipment and/or invoicing.  You can email us at sales24@impusa.com.

Return Goods:  A return goods authorization number must be issued before returning any material.  No goods will be accepted without an RMA number.  All returns will be coordinated by our Operations Supervisor only.  A 25% re-stocking fee will be applied to all non-defective returns.  Special orders are non-returnable.

Acceptance of Orders: Imperial USA Ltd. reserves the right to decline any order, in whole or in part, when the type or quality of goods or credit worthiness is unsatisfactory to us.